customer service and retail resume

• • Led a team of 15 customer service associates, enhancing customer satisfaction rates by 25% through strategic training and development initiatives.
• • Implemented new CRM software, optimizing customer interaction processes and reducing average call resolution time by 15%.
• • Managed daily operations, ensuring timely response to customer inquiries and complaints, resulting in a 30% decrease in escalations.
• • Developed and executed customer feedback analysis campaign, leading to improved service delivery and product offerings.
• • Negotiated with vendors to introduce new customer loyalty programs, increasing repeat business by 20% within the first quarter of implementation.
• • Oversaw budget of $500k for customer service department, optimizing resource allocation and reducing overhead costs by 10%.
• • Managed client accounts totalling $1M in annual revenue, consistently meeting and exceeding service delivery expectations.
• • Conducted quarterly business reviews with key clients, resulting in an average client satisfaction score increase of 4.2/5.0.
• • Collaborated with cross-functional teams to resolve complex client issues, which reduced churn rate by 15% annually.
• • Developed and implemented a client onboarding process that shortened the average onboarding timeline by 25%.
• • Facilitated client training sessions for new product features, enhancing user adoption by 30%.
• • Coordinated internal and external meetings for teams of up to 50 employees, improving organizational efficiency.
• • Managed travel arrangements and accommodations for senior executives, achieving a 98% satisfaction rate for service provided.
• • Streamlined office supply procurement process, reducing annual costs by $10k.
• • Assisted with the implementation of a company-wide scheduling system, enhancing overall time management across departments.

5 Customer Service Retail Resume Examples & Guide for 2025

Customer service retail focuses on ensuring a positive shopping experience for customers by addressing their needs and resolving issues. Highlighting your experience in handling customer inquiries, managing transactions, and providing product recommendations can strengthen your resume. Including abilities like effective communication, problem-solving, and patience will make your qualifications stand out. Mentioning any awards for customer satisfaction or metrics that demonstrate your impact on sales will further emphasize your contributions.

All resume examples in this guide

Traditional

Written by The Enhancv Team

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume that effectively showcases your skills in customer service retail can be challenging, often because your most valuable experiences might be intangible soft skills rather than easily quantifiable achievements. Our comprehensive guide will provide you with tailored strategies to articulate these soft skills and present your retail experience in a compelling way that resonates with hiring managers.

• Customer service retail resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the customer service retail resume isn't the right one for you, take a look at other related guides we have:

• Channel Sales Manager Resume Example
• Automotive General Sales Manager Resume Example
• Clothing Store Resume Example
• Retail Sales Consultant Resume Example
• Cashier Manager Resume Example
• Call Center Representative Resume Example
• Sales Associate Cashier Resume Example
• Jewelry Sales Resume Example
• Regional Sales Manager Resume Example
• Technical Sales Representative Resume Example

Professional customer service retail resume format advice

Achieving the most suitable resume format can at times seem like a daunting task at hand.

Which elements are most important to recruiters?

In which format should you submit your resume?

How should you list your experience?

Unless specified otherwise, here's how to achieve a professional look and feel for your resume.

• Present your experience following the reverse-chronological resume format . It showcases your most recent jobs first and can help recruiters attain a quick glance at how your career has progressed.
• The header is the must-have element for your resume. Apart from your contact details, you could also include your portfolio and a headline, that reflects on your current role or a distinguishable achievement.
• Select relevant information to the role, that should encompass no more than two pages of your resume.
• Download your resume in PDF to ensure that its formatting stays intact.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

The five (plus) definite sections your resume for a customer service retail job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience with point-of-sale systems and transaction handling
• Proven ability to handle customer complaints or issues effectively
• Demonstrated expertise in product knowledge and upselling techniques
• Record of maintaining a high level of store cleanliness and presentation
• Strong interpersonal and communication skills for delivering exceptional customer service

The customer service retail resume experience section: a roadmap to your expertise

The resume experience section provides you with an opportunity to tell your professional narrative.

Recruiters, reading between the lines of your resume, use the experience section to better understand your unique skill set, accomplishments, and what unique value you bring about.

Discover five quick steps on how to write your experience section:

• Curate only relevant experience items to the role and include the company, description, and dates; all followed by up to six bullets per experience item;
• Each experience item should feature tangible results of your actions - if you can include a number or percent, this will further highlight your aptitude;
• If you've received any managerial or customer feedback, use short excerpts of it as further social proof of your technical or people skills;
• Make sure you're using the appropriate verb tense when listing your responsibilities;
• Within the description for each role, you could summarize your most noteworthy and relevant achievements.

Now, take note of how a real-world customer service retail professional received opportunities at industry leaders with these resume experience sections:

• Administered exceptional customer service by accurately addressing customer concerns, which resulted in a 12% increase in overall customer satisfaction.
• Developed an innovative customer feedback system that gathered real-time responses from customers, driving a strategy that improved service offerings.
• Led a team of 10 customer service associates, providing training and mentorship that contributed to a 15% decrease in staff turnover.
• Efficiently processed over 200 transactions per day, maintaining accurate cash handling and ensuring reconciliation with minimal discrepancies.
• Initiated a cross-selling strategy that boosted accessory sales by 25%, maximizing average transaction values.
• Cultivated a store environment that prioritized customer engagement, fostering repeat business through personalized shopping experiences.
• Orchestrated the storefront merchandising which led to a 20% uplift in front-of-store product sales.
• Managed conflict resolution processes that resolved 98% of customer complaints without escalation to senior management.
• Championed a loyalty program that increased customer retention by 18%, solidifying a robust repeat customer base.
• Automated the returns process with a digital interface, reducing processing time by 30% and enhancing overall customer satisfaction.
• Curated monthly promotional events that consistently surpassed sales goals by 40%, creating a dynamic sales environment.
• Expertly navigated a high-volume call center, handling up to 150 customer inquiries per shift with commendable resolution efficiency.
• Spearheaded a customer-centric initiative that personalized shopping experiences, resulting in a 35% increase in customer lifetime value.
• Implemented strategic upselling techniques that achieved a consistent 10% growth in basket sizes across the fiscal year.
• Oversaw inventory management setup that reduced stock discrepancies by 95%, directly impacting store operations efficiency.
• Managed a high-end retail customer service desk, facilitating seamless shopping experiences for over 500 customers weekly.
• Collaborated with the marketing team to deploy in-store promotions that successfully elevated foot traffic by 30% during holiday seasons.
• Introduced a bilingual service option, widening market reach and improving service to non-English speaking customers by 20%.
• Enhanced product knowledge across the sales team, driving a 55% improvement in accurate product recommendations.
• Delivered ongoing customer relationship management, nurturing a 25% increase in repeat business year-over-year.
• Facilitated the integration of a new POS system, streamlining transaction processes and cutting average checkout time by half.
• Pioneered a virtual customer service interface, accommodating remote interactions and boosting engagement by 18% amidst the COVID-19 pandemic.
• Analyzed and optimized customer service workflows, which increased operational agility by adapting to real-time customer needs and trends.
• Cultivated partnerships with community organizations to increase brand visibility and community involvement, broadening customer base by 22%.

Quantifying impact on your resume

• Include the number of customers assisted per day to demonstrate customer service capacity and efficiency.
• List your sales conversion rate to highlight your effectiveness in driving sales.
• Document the percentage by which you exceeded your sales targets to show goal orientation and achievement.
• Specify the amount by which you helped reduce customer complaints to emphasize problem-solving skills.
• Mention the number of team members you trained to indicate leadership and mentorship abilities.
• Report any increase in customer satisfaction scores as a result of your service to showcase customer-centric performance.
• Detail the volume of transactions processed to convey your competency in handling workloads.
• State any awards or recognitions received for exceptional service to underline acknowledged performance excellence.

Action verbs for your customer service retail resume

What if my customer service retail experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How To Include Your Relevant Coursework On A Resume
• How to List Expected Graduation Date on Your Resume

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Customer service retail resume skills: the essential hard skills and soft skills checklist

Ultimately, your customer service retail resume should hint to recruiters that you possess an array of talents that are indispensable to the role.

For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.

But is this enough to ensure that you make a good impression on recruiters?

Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.

The best way to balance hard skills and soft skills on your customer service retail resume is by:

• Highlighting up to three of your most noteworthy career accomplishments in a separate section.
• Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
• Feature niche skills and technologies that would help you stand out amongst candidates.
• Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.

The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.

All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:

Top skills for your customer service retail resume:

Point of Sale (POS) Systems

Inventory Management Software

Customer Relationship Management (CRM) Tools

Microsoft Office Suite

E-commerce Platforms

Payment Processing Systems

Product Knowledge Databases

Email Communication Tools

Live Chat Support Software

Social Media Management Tools

Communication Skills

Problem-Solving Skills

Adaptability

Time Management

Conflict Resolution

Attention to Detail

Positive Attitude

If you happen to have some basic certificates, don't invest too much of your customer service retail resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service retail resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCEP) - Customer Service Institute of America (CSIA)
• Retail Management Certificate (RMC) - Western Association of Food Chains (WAFC)
• Customer Service and Sales Certification (CSSC) - National Retail Federation (NRF)
• National Professional Certification in Customer Service (NCP-CS) - National Retail Federation Foundation (NRFF)

Always remember that your customer service retail certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

• Perfecting the Education Section on Your Resume
• When Should You Include Your High School on Your Resume?

Professional summary or objective for your customer service retail resume

customer service retail candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your customer service retail expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional customer service retail resumes:

Resume summaries for a customer service retail job

• With over seven years of experience in customer service management at high-volume retail stores, the applicant brings a proven track record of enhancing customer satisfaction and retention. Expertise in CRM systems, adept at conflict resolution, and recognized for orchestrating a 20% increase in customer loyalty at ABC Retail through dynamic engagement strategies.
• As a seasoned hospitality professional with five years of experience transitioning to the retail sector, this individual offers a unique perspective on customer service excellence. Proficient in multiple languages, experienced in VIP client management, and eager to leverage interpersonal skills to drive sales and build customer relationships in a dynamic retail environment.
• Accomplished IT expert with a decade of experience in customer support, seeking to apply technical troubleshooting prowess and customer service finesse in a fast-paced retail setting. Known for implementing a support ticketing system that reduced response times by 30%, and enthusiastic about providing an exceptional retail experience by merging tech-savviness with personable customer interactions.
• A recent graduate with a passion for fashion and a deep drive to excel in customer service, eager to contribute a fresh perspective and boundless energy to a thriving retail team. With hands-on experience from part-time roles and internships, this enthusiastic applicant aims to further develop tactical skills like inventory management and POS systems usage, while delivering unparalleled customer service.
• Aspiring to bring a charismatic and customer-centric approach to a first-time retail role, this candidate is armed with a strong foundation in communication and leadership from extracurricular activities and volunteer positions. Eager to learn, grow, and make a lasting positive impact on customers through attentive service and a proactive attitude in understanding their needs.
• Embarking on a retail career with a solid background in customer-facing roles within the food service industry, this candidate aims to translate a passion for people into creating memorable shopping experiences. Brings forth energetic and adaptable customer interaction skills, along with a record of improving customer satisfaction scores by 15% at XYZ Diner.

Other customer service retail resume sections to support your expertise and skills

Recruiters are always on the lookout for that customer service retail candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your customer service retail achievements rather than just duties;
• Emphasize your accomplishments in the customer service retail experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Customer Service Retail resume?

• Resume Examples

How to Decide Whether to Use the Reverse Chronological Resume

Interview question: why do you want this job (+ answers), how do left-brainers and right-brainers organize their new year’s resolutions, learn how to start a cover letter: our expert guide with 5 examples, how to accept a job offer, beyoncé ’s resume proves she is the true artist of the year.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• AI Resume Review
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Generator
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• [email protected]
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

Made with love by people who care.

© 2024 . All rights reserved.

14 Retail Resume Examples for 2024

Creating a resume for retail positions means highlighting customer service and sales skills. This article will show proven examples and strategic tips to help job seekers present their experience effectively. Expect clear guidelines on including relevant retail jargon, such as "POS systems" and "inventory management," to demonstrate industry knowledge to potential employers.

• 22 Nov 2024 - 1 new section (Show leadership and growth) added
• 25 Oct 2024 - 1 new resume template (Retail E-commerce Specialist) added
• 23 Sep 2024 - 1 new section (Showcase leadership in retail) added

  Next update scheduled for 30 Nov 2024

Here's what we see in the best retail-focused resumes.

Highlighting Measurable Impact : Top resumes show clear results with numbers. They list how you improved sales, managed inventory efficiently, increased customer satisfaction, and cut down on waste. Use metrics like sales growth percentages , inventory turnover rates , customer satisfaction scores , and loss reduction figures .

Targeted Skills Inclusion : Include skills on your resume that you have and are mentioned in the job description. Highlight relevant expertise like point-of-sale systems , inventory management software , visual merchandising techniques , retail sales analysis , and product knowledge .

Adapting To Industry Changes : Show that you're up-to-date with the latest in retail. Mention experience like online sales platforms or contactless payment technology as the industry shifts more towards digital.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Retail Store Manager Resume Sample

Find out how good your resume is.

ummm here it is

Get feedback on your resume

Want to know if your resume stands out in the retail industry? Our resume scoring tool gives you instant feedback on how well your resume matches what employers are looking for. It checks for key skills, experience, and formatting that can make or break your chances of getting an interview.

Upload your resume now to get a clear score and specific tips to improve. This unbiased assessment will help you create a stronger application and increase your chances of landing that retail job you want.

Retail Sales Consultant Resume Sample

Positioning your education.

In retail roles, show your most relevant details first. If you have recent education in retail or business that will help you stand out, list it at the top of your resume. This lets the hiring manager see your strongest points right away. If you have been working in retail for years, your work experience should go first. This shows you have hands-on experience, which is very valuable.

For those new to retail work, put your education before your experience. Help the hiring manager see your potential. If you have training in customer service or a retail management course, highlight it to show you are ready for the job. If your highest education is a high campus diploma, and you have some work experience, you might leave the diploma out and focus on your experience instead.

Retail Supervisor Resume Sample

Focus on customer service.

In retail work, great customer service skills are key. Show clear examples of your customer service experiences. Use simple facts like 'Solved 90% of customer issues' to show your strength in this area.

Also, include any awards or recognition you got for helping customers. This can help you stand out.

Retail Stock Associate Resume Sample

Ideal resume length.

When applying for a retail position, keep your resume concise. You should typically aim for one page, especially if you have less than 10 years of experience relevant to the job. This length is easier for managers to review quickly and shows you can prioritize information well. Focus on recent work that displays skills in customer service and sales abilities which are crucial in retail.

If your career in retail is extensive, two pages may be necessary to capture the breadth of your experience. But even then, ensure the first page has the most compelling information. Emphasize leadership and management skills if you’re applying for positions like store manager or department lead. Remember to use a clean, readable layout with enough white space to make scanning easy.

Retail Assistant Resume Sample

Highlight sales success.

If you want a job in retail, sales achievements are very important. Include numbers whenever you can. For example, 'Increased store card sign-ups by 40%'.

Show how you helped the store you worked at before. Maybe you improved display layouts or helped with big sales events. These are good things to list.

Retail with Visual Merchandising Specialization Resume Sample

Beat the resume screener.

When you apply for a retail job, your resume might first be seen by a computer program called an Applicant Tracking System (ATS). To make sure it sees your skills, follow these steps:

• Use simple job-related keywords like 'sales,' 'customer service,' and 'inventory management' throughout your resume. These are terms the ATS looks for.
• Match your resume's wording to the job description. For example, if the job asks for 'cash handling experience,' use that exact phrase.

Keep your resume format clean and straightforward. Complex designs can confuse the ATS.

Junior Retail Associate Resume Sample

Customize for retail impact.

You want employers to see how good you are right away. Show them by making your resume for retail work very focused. Tell them about the sales you've made, the way you've helped customers, and how you've kept the store organized.

• For sales, list the targets you've hit or how much you sold, like $10,000 in product sales in one month .
• If you're a leader, tell how many people were on your team. For example, Led a team of 15 sales associates .
• When changing from a different job, talk about customer service skills or cash handling experience you have that retail shops also need.

Retail Operations Specialist Resume Sample

Key skills for retail resumes.

When crafting your resume for a retail role, it's important to highlight the technical skills that show you can handle the job with ease. You'll want to present a mix of skills that match the role you're aiming for, whether it's in sales, management, or behind-the-scenes operations.

Here's a list of skills you might include:

• Cash handling
• Inventory management
• Point of sale systems
• Product knowledge
• Visual merchandising
• Loss prevention techniques
• Customer service
• Sales expertise
• Stock replenishment

These skills should be included in a dedicated section of your resume. They show you have the know-how to perform in a retail setting. Many retail jobs use Applicant Tracking Systems (ATS) to scan resumes. The ATS looks for keywords that match the job description. So, be sure to include the skills that are mentioned in the job posting you're applying for. However, you don't need to include all these skills. Pick those that best match your experience and the job you want. If you've worked with a specific point of sale system, like Shopify or Square , mention it by name. This can be a good way to show your familiarity with tools that are important in retail.

Retail Merchandise Planner Resume Sample

Showcase leadership in retail.

When you're hoping to stand out in retail roles, showing evidence of leadership can be a game-changer. Even if you're not sure how to present this, think about times when you've guided a team or taken charge of a project. Here are ways to show this on your resume:

• Highlight any roles where 'team lead' or 'supervisor' were part of your job title, as these are clear indicators of leadership.
• Describe situations where you trained new staff or led team meetings, which demonstrate your ability to manage and guide others.

Use simple phrases to convey your leadership impact. For example:

• Managed a team of 10 associates, improving customer service scores by 15%.
• Promoted to shift supervisor after consistently exceeding sales targets.

Senior Retail Marketing Specialist Resume Sample

Show leadership and growth.

When you apply for a role in retail, showing how you've grown or taken the lead can make a strong impact. If you've been promoted or have led a team or project, these are key achievements to highlight. Think about the specific responsibilities you had and how they demonstrate your leadership qualities.

• Example: 'Promoted from sales associate to assistant manager within 18 months due to a strong record of team leadership and exceeding sales targets.'
• Example: 'Led a team of 10 during peak seasons, coordinating schedules and training, which resulted in a 15% increase in customer satisfaction scores.'

Even if you're unsure about your experience, consider times when you took charge. Did you train new team members? Did you manage inventory or oversee a display setup? These experiences show leadership too.

• Example: 'Trained 5+ new hires in customer service protocols, contributing to quicker onboarding and stronger team performance.'
• Example: 'Managed holiday display setups, coordinating efforts across departments to enhance store appeal and drive sales.'

Retail Customer Experience Manager Resume Sample

When you're listing your work in retail on a resume, showing your growth and leadership skills can be key to standing out. Here are ways to demonstrate your achievements:

• Include job titles that show progression, like 'Sales Associate' to 'Senior Sales Associate' or 'Team Lead.' This signals to hiring managers that you have been recognized for your work ethic and abilities.
• Highlight any team-related accomplishments. For instance, if you trained new staff or led a team project, these are practical examples of leadership.
• Mention specific results, such as 'increased sales by 15%' or 'oversaw a successful inventory management overhaul.' Numbers offer clear evidence of your impact.

Think about the times you took initiative or were given more responsibilities. These instances are worth mentioning, as they show trust from your employers and your capability to handle more complex tasks.

Retail Product Specialist Resume Sample

Show impact with numbers.

When you apply for a retail role, showing your impact with numbers can make your resume stand out. This is because numbers can clearly show your achievements and how you've helped past employers.

Think about your daily tasks and ask yourself: How many customers did I serve daily? Did I suggest a way to display products that increased sales? Here are some ideas to get you started:

• Include the average number of customers you helped per shift: 'Assisted an average of 50 customers per shift' .
• State the percentage by which you increased sales or reduced costs: 'Boosted accessory sales by 20% through strategic placement' .
• Quantify how you improved customer satisfaction: 'Implemented a new feedback system that improved customer satisfaction scores by 15%' .
• Share the number of products you managed: 'Oversaw inventory of over 2000 products' .
• Mention any training you led, with numbers: 'Trained 10 new employees in customer service excellence' .
• Discuss the volume of sales transactions: 'Handled an average of 70 transactions on busy days' .
• Show how you managed time effectively: 'Reduced average customer wait time from 10 to 5 minutes' .
• Include any awards or recognition you received: 'Recipient of Employee of the Month Award, 3 times in 2020' .

Estimate these metrics if you are not sure. Think about your typical day and what you achieved. Use these numbers to give a clear picture of your skills and how you add value.

Retail Marketing Coordinator Resume Sample

Show promotions or leadership.

It's important to include any evidence of leadership or promotions in your retail resume. This shows your ability to take on more responsibilities and grow in your job.

To illustrate promotions, you can:

• List your job titles and the dates you held them. For example, "Sales Associate (June 2019 - Aug 2020)" followed by "Senior Sales Associate (Sept 2020 - Present)."
• Show specific tasks or achievements that came with each promotion. For example, "Promoted to Senior Sales Associate for leading monthly sales by 20%."

To show leadership, you can:

• Describe any times you managed a team or a project. For example, "Led a team of 5 associates during holiday sales season."
• Include details about initiatives you started or improvements you made. For example, "Implemented a new inventory system that reduced stock errors by 15%."

Think about your past roles and try to find moments where you took on more responsibility. Even small steps up can show your growth in the retail industry.

Retail E-commerce Specialist Resume Sample

When you're applying for a job in retail, showing evidence of leadership and upward movement can set you apart. Think about times you've guided others or taken charge of a project or task. If you've ever trained new team members, led a team, or been promoted, these are key experiences to include on your resume.

Here are some ways you can show your leadership and growth:

• Mention any title changes or promotions, such as moving from 'sales associate' to 'assistant manager.' This demonstrates your ability to rise within a company.
• Include specific examples of leadership, like organizing a store event or heading a successful sales initiative. Use bullet points to highlight these achievements. For instance:
• Led a team of 5 in achieving top sales for six consecutive months.
• Organized and executed an inventory management system, reducing product loss by 10%.

Even if you're not sure you have leadership experience, think about times when you've taken on extra responsibilities or helped your team succeed. These details show employers that you have the potential to grow and contribute significantly to their team.

•   Retail Associate Resume Examples
•   Retail Cashier Resume Examples
•   Retail Operations Manager Resume Examples
•   Retail Customer Service Resume Examples
•   Retail Store Manager Resume Examples
•   Luxury Retail Manager Resume Examples
•   Assistant Retail Manager Resume Examples
•   Entry-Level Retail Sales Resume Examples

Quick links

Retail store manager, resume sample #1, retail sales consultant, resume sample #2, retail supervisor, resume sample #3, retail stock associate, resume sample #4, retail assistant, resume sample #5, retail with visual merchandising specialization, resume sample #6, junior retail associate, resume sample #7, retail operations specialist, resume sample #8, retail merchandise planner, resume sample #9, senior retail marketing specialist, resume sample #10, retail customer experience manager, resume sample #11, retail product specialist, resume sample #12, retail marketing coordinator, resume sample #13, retail e-commerce specialist, resume sample #14, additional resources, questions get in touch.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

32 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

• Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

• Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!